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Website Terms of Use

These terms and conditions of use explain how you may use our website, www.aquaswitch.co.uk and any of its content. You should read these terms carefully before using the website.

You can click on the links below to go straight to more information on each area:

Who we are and how to contact us

This website is operated by Aquaswitch Limited. We are a company registered in England and Wales with company number 12532531. Our registered office is at Lytchett House 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA. More information about us can be found here.

To contact us, please email contact@aquaswitch.co.uk or telephone our customer service line on 0203 086 8225.

Aquaswitch Limited is a third-party intermediary (TPI) that complies with Ofwat’s voluntary code of conduct for TPI’s and Ofgem’s Third Party Intermediaries (TPI) Programme.

By using our Website you accept these terms

By using our Website, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our Website.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our Website:

  • Our Privacy Policy. See further under How we may use your personal information.
  • Our Cookie Policy, which sets out information about the cookies on our Website.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.

These terms were published on 05/08/2021 and most recently updated on 05/08/2021.

We may make changes to our Website

We may update and change our Website from time to time to reflect changes to our services, our users’ needs and our business priorities.

We may suspend or withdraw our Website

Our Website is made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

Our Website is only for business users in Great Britain

Due to the nature of our services and applicable regulations our Website is directed at businesses operating in Great Britain only.
We do not represent that content available on or through our Website is appropriate for use or available in other locations.

How you may use material on our Website

We are the owner or the licensee of all intellectual property rights on our Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Information on this Website does not amount to advice

The content on our Website is provided for general information only. It is not tailored to your specific requirements or circumstances, does not constitute technical, financial or legal advice and should not be relied on for any purposes.

You should always use your own judgement when using our Website and its content and obtain professional or specialist advice as appropriate.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

We are not responsible for websites we link to

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those websites or resources.

How we may use your personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Submitting information to the Website

While we try to make sure the Website is secure, we do not actively monitor or check whether the information supplied to us through the Website is confidential, commercially sensitive or valuable.

Other than any personal information which will be dealt with in line with our Privacy Policy we do not guarantee that information supplied to us through the Website will be kept confidential and we may use it on an unrestricted and free of charge basis as we reasonably see fit.

Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

  • losses that were not foreseeable to you and us when these terms were formed;
  • losses that were not caused by any breach on our part;
  • business losses; and
  • losses to non-consumers.

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website.

You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Rules about linking to our Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Website on any website that is not owned by you.
Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of the content on our Website other than that set out above, please contact us.

Disputes

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details found here.

Relevant United Kingdom law will apply to these terms. If you want to take court proceedings, the relevant courts of the United Kingdom will have non-exclusive jurisdiction in relation to these terms.

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