Switch Business Water Suppliers

The AquaSwitch compare and switch service is completely hassle-free. Let us handle your change in business water supplier today and benefit from:

  • Saving of up to 20%
  • Better customer service
  • Water-saving advice

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If you have multiple properties, please put post code of your head office.

Switch Business Water Suppliers

Have you noticed that your business water bills are higher than usual? Have you seen a steady uptick over the last several years and you’re not sure why?

Business water rates increase each year in April, because:

  • The underlying cost of maintaining the British water and sewerage networks increase each year.
  • In the deregulated water markets business water suppliers are free to increase their prices each year.

Watching your business water bill continue to rise can be stressful, but the good news is that you don’t have to stick with your current business water supplier.

Thanks to water deregulation, the retail market is open for businesses in England, Scotland and for large companies in Wales.

This means there’s an opportunity to choose your business water supplier for water and wastewater services.

Can I change my business water supplier?

Yes, Absolutely. From 2017 any property in England and Scotland that isn’t primarily used as a home can change its water supplier.

Before going into the benefits of switching business water suppliers, it is worth a quick overview of the different organisations providing high-quality drinking water to your business.

On deregulation in 2017, the water industry was split into water wholesalers and water suppliers.

Water wholesalers are the companies that are responsible for supplying clean water and removing wastewater from your property in your local area. Wholesalers maintain the entire water network from reservoirs, treatment centres to the pipes that enter your property.

When there is a problem with your water supply, your water meter, or a leak in the pipe to your property, it will be your wholesaler that fixes the problem.

Your business cannot switch wholesalers as each looks after the infrastructure in a different region of the UK, as detailed in this helpful Ofwat guide.

Business water suppliers purchase water from the wholesaler in bulk and then sell it to their individual business customers anywhere in the country. The responsibilities of the water supplier are as follows:

  • Accurately invoice your company for water used.
  • Provide customers services and act as a point of contact if anything goes wrong.
  • Arranging for regular meter readings.

Business water suppliers can provide water and wastewater services to any non-household property in the UK. In the open water market, you are free to switch between water suppliers.

What happens when I switch business water supplier?

The amount of water and the supply details to your property are recorded on a central database overseen by Ofwat, the regulator. The database is updated when a meter reading is recorded or anything changes in the supply to your property.

Each supplier has access to this database which allows for a seamless transfer from one supplier to another. When you switch water supplier, you will receive a final bill from your old supplier and then your first bill from your new supplier. It’s as simple as that.

The critical thing to remember is there is no change to how water gets to your property. There is no risk of supply interruption or any changes to the quality of the water you receive.

How to change business water supplier?

Here are the steps to switching business water supplier:

  • Identify the tariffs available from alternative suppliers. In the open water market, each business water supplier chooses how much to charge their customers. The first step of the switching process is to compare your current deal to available alternatives.
  • Choose your new supplier. This decision is based not only on price but the quality of service you expect to receive from your new supplier.
  • Contact your new supplier to commence the onboarding process. Onboarding with a new supplier usually involves agreeing to a new supply contract and is contingent on passing credit checks with the new supplier.
  • Ceasing supply with your old supplier. When the onboarding process is completed with your new supplier, they will contact your old supplier and arrange the transfer of your supply.
  • Settlement of charges with your old supplier. Your old supplier will issue a final invoice completing the switching process.

The benefits of switching business water suppliers

The main benefits of switching business water supplier are:

  • Saving money. The most obvious reason to change business water supplier is to save your business money on your water supply bill. Thanks to water deregulation, many newly licensed suppliers are available to work with businesses and offer competitive rates. Switching business water suppliers can save you up to 20% on its water and wastewater bills.
  • A more innovative approach to water supply. Newly licensed suppliers have researched new and innovative ways to provide their customers with relief on their business water rates. That means your business will not only save money on your business water bills, but you’ll also benefit from an improved customer service experience.
  • Securing a fixed water rate for a long period of time. By moving to a new supplier, your business can lock in a specific water rate for a fixed period of time. Not only does this allow you to save money upfront, but it reduces the risk for rate increases in the future.
  • Improved efficiency. New water suppliers are in the business of consolidating and simplifying water bills, so you’ll also benefit from overall improved business efficiency. Gone are the days of rummaging through various bills — a new supplier can mean a more organised, simplified process.
  • Additional services. New suppliers are prepared to go above and beyond providing additional water services to your business. Implementing water usage monitoring systems and water-saving devices are a great example of this.

How will changing business water supplier affect my water bills?

The majority of the water costs incurred by your business arise from underlying wholesale charges. These are the charges levied by your regional wholesaler and are passed on by your business water supplier.

These wholesale costs will remain the same even if you choose to change your business water supplier.

After changing business water supplier, your water bill will continue to be made of:

  • Volumetric charges – A cost for each cubic meter of water and wastewater services used by your business as measured by your water meter.
  • Standing charges – Fixed costs incurred each year regardless of the amount of water used.
  • Surface and highways drainage – Fixed annual costs incurred for draining rain landing on your property into the sewerage system.

The big difference comes in the rates charged for each of the above. If you switch your business water supplier it can result in savings up to 20% across all these charges.

Who can switch their business water supplier?

To be eligible to switch business water suppliers, your property needs to be:

  • Located in England or Scotland
  • Not primarily used as a home

If your business is located in Wales, the situation is a little more complex. Only business properties with large water consumption are eligible for switching.

Can I change business water suppliers across multiple properties?

Absolutely. By doing a multi-site switch, your business can benefit from significant savings and consolidated billing. All your properties will appear on the same invoice with consolidated billing, making managing your business water costs much more manageable.

Ready for a change? Simplify the switch with AquaSwitch

Switching suppliers doesn’t have to be a confusing and tedious process. At AquaSwitch, we want to eliminate the stress involved with working with an alternative water provider.

With our extensive knowledge and experience in the water supply industry, we can work on your behalf as an intermediary and help you find a supplier that will get you the best possible rate for your business.

Interested in connecting with AquaSwitch? Our process is simple:

First, we’ll ask you to fill out a simple form. to provide details that will give us an inside look at the water supply that meets your business needs.

Most of the information needed by us can be found on your last water bill, so keep that handy while filling out the form.

Once we gather all of the necessary information, we’ll send it off to various market suppliers so we can gather quotes.

We’ll compare and contrast the rates to ensure you’re getting the best possible price so making the switch is really worth your while.

Remember, you don’t have to worry about contacting any suppliers; our experts will do all of the research and quote collection to make sure you’re getting the best deal possible.

Finally, once we’ve found a quote you feel confident about, one of our water specialists will finalise the switch and take care of all of the onboarding processes that come with working with a new water supplier.

You don’t even have to worry about disconnecting service with your old supplier; all you need to do is smile and think about how much money you’re going to save now that you made the official switch.

See? Making business moves doesn’t have to be complicated and overwhelming. Learn more about how our customers save money on their business water bills and how you can do the same by contacting one of our experts today.

Where can I find a list of business water suppliers in the UK?

When the deregulation of the water market occurred in 2017 in England, it allowed businesses to change their business water supplier and switch from their legacy supplier to a new supplier.

The open water market allowed businesses to save money by switching, they were eligible for additional services (water audits, bill validation, water contingency plans), and the new suppliers offer better quality customer service.

Here’s our full breakdown of business water suppliers in England and Scotland.

Can I change my water supplier for my holiday let?

Properties classified as “non-household” can switch business water suppliers, but if your holiday let is listed as a household, you will not be able to change supplier using the AquaSwitch compare and switch service.

To check if your holiday let is classed as a non-household or a household is to check your latest water bill. On the water bill, you’ll be able to see if you are being charged as a household or a non-household.

If a water wholesaler is invoicing you, your property will be a household. If a business water supplier invoices you, your property will be listed as a non-household.

For a list of wholesalers and business water suppliers, please see our table below:

Regional wholesalersBusiness water suppliers
Dwr Cymru CyfyngedigAnglian Water Business
Hafren Dyfrdwy CyfyngedigBrightwater
Scottish WaterBusiness Stream
Northumbrian WaterCambrian Utilities
Severn Trent WaterCastle Water
Southern WaterClear Business Water
South West WaterConservAqua
Thames WaterEverflow
United UtilitiesFirst Business Water
Wessex WaterPinnacle Business Water
Yorkshire WaterPure Business Water
Affinity WaterSource for business
Bristol WaterRegent Water
Portsmouth WaterSmarta Water
South East WaterVeolia Water
South Staffordshire WaterThe Water Retail Company
Sutton and East Surrey WaterWater Plus

Business water supplier jargon buster:

Business water supplier – The company that provides your business with:

  • Invoices for water and wastewater services
  • Customer service
  • Regular water meter readings

Supply Point identifier (SPID) – A unique identifier associated with each water and wastewater supply point in England and Wales. The SPID is used in the water industry to allow the seamless transfer from one water supplier to another.

Trade Effluent – Where a business discharges any liquid produced in a business property by a trade or production activity into the sewers. Trade effluent will be charged separately by your business water supplier. The trade effluent charges will be included as part of your switch to a new business water supplier.

Water audit – The process of analysing historical water charges paid by your business to identify mistakes that represent overcharging. We recommend for large companies that a water audit is conducted alongside your water switch.

Water wholesalers – The regional company responsible for maintaining the water and wastewater networks and providing high-quality potable water.