Water Bill Validation FAQs
Here are your most common questions answered.
Why do errors occur on business water bills?
Errors on business water bills can occur due to incorrect meter readings, misapplied tariffs, billing for non-existent services, or inaccurate surface water drainage charges.
Sudden increases in usage that might indicate leaks are often overlooked. These errors are usually due to administrative mistakes or oversight, leading to potential overcharges.
How much does a water bill validation cost?
Our water bill validation is free of charge, and most companies will not charge you for it. However, most will charge a percentage of your refund from a business water audit. We advise you to ask your preferred auditor upfront about the charges.
How often should water bills be validated?
Water bills should be validated at least once every billing period to ensure accuracy and cost efficiency. For businesses with high water usage, more frequent validations may be beneficial to quickly identify and address any discrepancies or inefficiencies.
Why is water bill validation important?
Water bill validation is crucial for ensuring billing accuracy, preventing overcharges, and identifying potential leaks or inefficiencies in water usage.
It helps businesses manage costs effectively and secure refunds for billing errors. Regular validation supports financial savings and sustainable water management practices.
Can water bill validation lead to refunds?
Yes, water bill validation can lead to refunds.
If the validation process uncovers errors, overcharges, or discrepancies in billing, customers may be entitled to a refund or credit for the overpaid amounts. Overcharges of water can be reclaimed up to a period of six years.
This process ensures businesses only pay for the water they use and are not financially penalised due to billing inaccuracies.