What to expect from your business water audit?
Firstly, to proceed with the water audit, you will need to spend £5,000 or more a year on water and wastewater services for the water audit to go ahead.
Before kicking off the process, it is necessary to sign a no-obligation cost control agreement engaging our experts to conduct the water audit and a letter of authority that allows them to liaise with water suppliers on your behalf.
The water audit process is as non-intrusive as possible and proceeds in the following steps:
Initial audit analysis
Our process commences with the initial audit analysis. You will need to provide us with the last 12 months of your business water bills relating to all supply points used by your business.
Once we receive the copies of your water bills from your provider, our water audit expert will perform an initial high-level review by:
- Recalculating business water charges from first principles to identify errors
- Identifying charges that can be verified and challenged with an expert survey
Next, we will ask you for permission to allow one of our fully qualified surveyors to visit your site or sites to undertake a survey.
The survey is to ensure that you are paying correctly for a judgemental aspect of your water bill.
All you need to do is provide us with a time, and a date that suits you and one of our water surveyors will be there to undertake the survey for you.
The survey will analyse one or more of the following judgemental areas:
- Meter downsizing and redundant supply points for your water supply
- Allowances and strengths used for Trade Effluent charge calculations
- Surface area assessments used in drainage charges
- Incorrectly applied tariff structures
- Return to sewer allowance verification
Water Audit Report
Your appointed project manager for the water audit will collate the results from the survey and analyse these. They will then provide you with a detailed report and feedback outlining any issues. This report will outline the value of any potential historical claims.
After you have read the report, it will be your decision whether you would like us to proceed with making the claims on your behalf.
Supplier refund claims
Your dedicated project manager will submit claims on your behalf and manage the process entirely with your business water supplier and wholesaler. We may need additional information from you during this period to support our rebate claims with your supplier to maximise the amount you can recoup.
The business water suppliers work slowly, meaning the refund claim process can take some time, but your project manager will keep you informed of progress. The claims submitted by our experts are rigorously negotiated to get the optimum result for your company.
As well as claiming a historical rebate, we’ll ensure that the historical issue is fixed and that your business will be billed the correct amount going forward.