Clear Business water

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Our expert guide to Clear Business water

Clear Business is a well-established independent water retailer serving thousands of business customers across England and Scotland.

Clear Business provides both water and wastewater services, alongside being a business energy supplier and a business broadband provider, giving customers the option to manage multiple services under one account.

Clear Business is not a default regional water retailer but operates nationally within the open water market. This means any business in England or Scotland can choose Clear Business as their preferred supplier if they’re looking for more competitive pricing or consolidated utility management.

Since the business water market opened, many companies have taken the opportunity to move away from their default water retailer to find better value. Your business could reduce costs by switching business water supplier.

Clear Business water customer service

Here we outline the different ways to get in touch with the Clear Business customer service teams:

Clear Business contact number

You can call Clear Business on 0333 014 3131. They are available 9 am – 5 pm, Monday – Friday.

Clear Business login

Clear Business customers can easily manage their accounts through the ‘Customer Zone‘. This simple online platform lets you submit water meter readings, view and pay bills, and update your account details, all in one place.

Clear Business Live Chat

You can chat with Clear Business via their Live Chat or WhatsApp buttons in the bottom right of any page, or by visiting the contact us page.

Clear Business water prices

Clear Business does not publish its fixed contract business water rates available to new customers online.

If your business is supplied by Clear Business in England, but you are out of contract, you’ll pay the regional default business water rates, as determined annually by Ofwat.

If your business is a Scottish Clear Business customer but you are out of contract, you’ll be charged the following rates:

Scottish default water prices 2025/26

For meters up to and including 20 mm:

Standing charge: £191.63 per year
Volumetric water:
- 0–25 m³: £2.8752 per m³
- Over 25 m³: £1.0784 per m³

Scottish default wastewater prices 2025/26

For meters up to and including 20 mm:

Standing charge: £185.08 per year
Volumetric wastewater:
- 0–23.75 m³: £3.2158 per m³
- Over 23.75 m³: £1.9338 per m³
Surface drainage: £0.04932p /£RV

Clear Business water tariffs

Clear Business provides a range of tariffs for business customers across England and Scotland.

These options are designed to give flexibility depending on your contract status and water usage.

Fixed contract

A fixed contract with Clear Business sets the retail service charge for an agreed period, giving you greater control over costs and budgeting. The wholesale element of your business water bill, which is determined by regional wholesalers, may change each April in line with regulator updates.

Multi-utility contract

Clear Business offers multi-utility contracts that can combine water, energy, broadband, and insurance under one provider. This can make account management simpler and may offer improved overall value compared with managing separate suppliers.

Default contract

If Clear Business supplies you and you haven’t agreed to a new contract, your account will remain on the default business water tariff. Default prices are typically higher than those available through a fixed contract, but customers can move to a new agreement at any time.

Clear Business water contract features

Clear Business fixed contracts, as outlined in the Clear Business Terms and Conditions, set out clear terms around payments, credit checks, renewals, and what happens at the end of your agreement.

Understanding these key features can help businesses manage their account smoothly and avoid unexpected charges.

Payment methods

Verastar Limited, the billing agent for Clear Business, collects all payments. Unless otherwise agreed, payments must be made by Direct Debit, typically 14 days after the invoice date. If a Direct Debit is not set up, cancelled, or fails, Clear Business may charge additional fees or remove any tariff discounts. Paper billing also incurs a small administrative charge.

Credit checks and deposits

Before supply begins, Clear Business may run a credit check to assess eligibility. Depending on the results, a security deposit, guarantee, or bond may be required before the service can start. If payments are missed or credit conditions change, the company may request an additional deposit or switch billing to advance payments.

End of contract and renewals

Fixed contracts continue for an agreed term. At least 30 days before the end of the agreement, Clear Business will send a renewal notice outlining available options. If no new contract is signed, the account automatically moves onto a “Deemed” or Default Tariff until a new deal is agreed or the customer switches supplier.

Early termination

Businesses can end their Clear Business contract by giving at least 20 working days’ notice. If the contract ends before the agreed term, a termination charge will apply. The charge is based on the difference between the amount already paid under the fixed contract and what would have been charged under the default tariff for the same period. An additional administration fee of £249 applies for each remaining year or part-year of the agreement.

Billing and invoices

Invoices are usually sent monthly by email or post. Clear Business may bill in advance or in arrears, depending on your tariff. Adjustments can be made if meter readings are updated or occupancy details change. Any billing disputes must be paid in full first, with any agreed credits applied later.

Meter readings and estimates

Water usage is charged based on actual meter readings where possible. If readings aren’t available, usage is estimated using market data. Wastewater is assumed to be 95% of the measured water supplied, unless proven otherwise to the satisfaction of the local water company.

Changes to tariffs or terms

Clear Business can update tariffs or pricing schedules annually, typically on 1 April, in line with regulator guidance or changes to wholesale costs. Any updates are published online and notified to customers in writing or on invoices.

How to get a Clear Business water quote

At AquaSwitch, we specialise in helping companies compare business water suppliers and find the best deals. If you’re looking to compare Clear Business with other business water suppliers, our simple three-step process makes it easy to switch and save.

Enter your postcode

Start by entering your business postcode above and a few simple details about your business.

Compare prices

Review quotes from Clear Business and other business water suppliers to find the best rates and contract terms for your needs.

Switch and save

Once you’ve found the right deal, you can switch water supplier quickly and easily, ensuring you get competitive rates and the right service for your business.

Clear Business customer reviews

Clear Business has an excellent Trustpilot score of 4.2, based on feedback from business customers across its water, energy, and telecom services.

Below, we highlight some of the key themes that appear in verified customer reviews regarding business water.

Pros

Responsive support: Many customers praise Clear Business for its friendly and efficient customer service, noting that issues are often resolved quickly once raised.
Clear communication: Several reviewers mention that pricing and contract details are well explained, helping them understand their options before agreeing to a deal.
Multi-service convenience: Businesses appreciate being able to manage multiple utilities such as water, broadband, and energy under one provider.

Cons

Billing and account issues: Some customers report delays in receiving corrected invoices or confusion over billing adjustments.
Contract renewals: A few reviews mention frustration about renewal terms or charges when contracts are not renewed on time.