Here are a couple of frequently asked questions surrounding the topic.
Who will choose my new supplier?
Ofgem chooses your new supplier. However, once switched, you will be able to switch immediately without any exit fees to a new supplier.
Will my energy supply be cut off?
As mentioned earlier, your supply will not be cut off or disrupted. Ofgem will manage the process of switching you over to the newly appointed energy supplier.
Will I be put onto a new contract type?
Yes, you will. Once the switch happens, you will be transferred by Ofgem to your new supplier, and they will put you on a “deemed contract”. This has no expiry date and allows you to move immediately to a new contract or a new commercial energy supplier.
My account is in credit; will I lose this money?
No, you will not. You will be refunded any money you have in the account that is in credit, minus any outstanding bills you owe for your energy consumption.
Ofgem will notify the new supplier that they appoint you of your credit balance. You then can have this repaid to you or keep it in your account as normal.
I’m in debt on my energy account. Will I have to pay this to my new supplier?
This entirely depends on what’s agreed with your previous supplier’s administrators. If your new supplier arranges to take on the debts from the old supplier, you will need to pay back the debt to your new supplier.
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