Business Stream

You can call Business Stream on 0330 123 2000. Phone lines are open Monday to Friday, 8am – 5pm.

Business Stream customers can manage their account online via the ‘My Business Stream‘ online portal. You can view bills, update details, submit meter readings, and track your water usage.

Business stream customers can email customer services at customerenquiries@business-stream.co.uk for support, complaints, or general enquiries.

Business Stream usually requires payment by Direct Debit for fixed-term contracts. Payment amounts can be adjusted to reflect the total amount owed. If a Direct Debit fails or is cancelled, the customer remains responsible for paying by other means. Business Stream may remove any discounts if payment conditions are not met.

Customers are billed in arrears, meaning you pay after you’ve used the services. This setup helps with cash flow management and avoids paying for services you haven’t yet received. Bills are sent by post or email, depending on your preference.

At the end of a fixed contract, Business Stream will either offer a renewal or move your account onto default rates if no new agreement is signed. These default rates are usually higher, so reviewing your options is important before the contract ends.

Business Stream may carry out credit checks before or during the contract. A security deposit might be requested if your business has a limited credit history or a record of late payments. This deposit can be used to settle outstanding charges if needed and is refundable once your account is fully paid.

Failure to make payment or to allow access to your water meter can result in the disconnection of services. Business Stream will issue a disconnection warning notice before carrying out the disconnection. Services can be reconnected once the issue is resolved and any reconnection charges are paid.

You can usually switch to another retailer when your contract ends. However, if any invoices are more than 90 days overdue, Business Stream may object to the switch until the balance is cleared. All charges must be settled before completing the transfer to a new supplier.

Business Stream provides professional water audits that assess how your business uses water and highlight areas where consumption can be reduced. These audits often reveal commercial water leaks or inefficiencies, helping businesses cut usage and costs with minimal disruption to operations.

Business Stream can assist with water resilience planning for organisations that rely heavily on water. This service supports the development of contingency strategies to maintain operations during supply interruptions, helping you stay productive and compliant in unexpected situations.

Business Stream offers a range of advanced metering options that allow you to track water use in real time. Smart water meters and water data loggers help identify irregular patterns, leaks, or unusual consumption spikes, allowing you to respond quickly and keep water bills under control.

If you need new water connections, Business Stream can manage the full process, from application to delivery. Their experienced team coordinates with local water companies to ensure your connection is installed smoothly, saving time and reducing administrative burdens.

Business Stream provides full support for businesses that produce trade effluent, such as those in manufacturing, food and drink, or chemical processing. They can help with consent applications, volume monitoring, compliance reporting, and managing effluent charges.