Will my water services be interrupted during the switch?

No, there will be no interruption of your water supply or your wastewater services during the switching process.

​In the switching process, you are only changing the ‘retailer’ of your water, the company that bills you and deals with customer services. The regional ‘wholesaler’, the company that actually maintains the pipes and provides water services will continue to supply your premises before, during and, after the switch.

​To find out more about the different organisations involved in the supply of water to British businesses here’s our industry guide.