Switch energy suppliers – FAQs.
We know switching energy suppliers can be confusing, so here are some answers to some of our most frequently asked questions.
What are my options for switching suppliers in the current market conditions?
At the moment, switching isn’t possible. Your current supplier may offer you a fixed-rate deal, and you can check this by signing into your online account and checking what tariffs are available to you.
You can sign up for our home energy alert system, and we will let you know when deals are back up and running.
How to switch from a prepayment meter
If you want to switch from a prepayment meter to a standard meter, you must contact your current supplier to ask permission and may even need permission from your landlord.
Switching to a prepayment meter vs simply switching suppliers is a lot more complicated, as an engineer will need to come to your home and install the new meter first.
Most of the big six suppliers will install a new meter for free, but you will have to wait for an installation date, which could be between 4-8 weeks.
You must ensure that your account is not in arrears; in most cases, you must pay this off before you can switch meters.
How many times can I switch my energy supplier?
You can switch energy suppliers as many times as you like. However, it’s not always the best option, as if you are in a contract, you may be charged an exit fee. If your contract end date is near, the best thing to do is use a comparison service to find the best deals.
Here at AquaSwitch, we offer a simple compare-and-switch service – you can use this here.
Can I switch if I owe money to my current supplier?
Most energy suppliers will let you switch to another supplier if you have been in debt for less than 28 days. They will add this amount to your final bill. If you have been in debt for over 28 days, you must repay this first.
What if I change my mind about switching
Home energy contracts have a cooling-off period of 14 days from when you agreed to the contract. You have this time to change your mind and inform your new supplier.
Can I switch to a renewable energy supplier for my electricity?
Yes, you definitely can; when comparing and switching, you can use our energy comparison tool and select green tariffs in the filter option. This will give you all of the energy suppliers offering a renewable tariff, and you can decide which best suits your needs.